job description
Join eMandarin Ventures, Inc. as an IT Technical Support Specialist in the vibrant heart of Bali! This is your opportunity to provide top-tier technical assistance to internal teams while enjoying the dynamic work culture of one of Southeast Asia’s most innovative companies.
In this role, you will be the go-to expert for diagnosing and resolving hardware, software, and network issues, ensuring seamless operations for our users. Your problem-solving skills and technical expertise will directly contribute to maintaining high productivity and system reliability across the organization.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a collaborative environment that values innovation, efficiency, and employee growth. Whether you're troubleshooting complex IT challenges or implementing cutting-edge solutions, your work will have a tangible impact.
If you’re passionate about technology, thrive in a fast-paced setting, and want to be part of a forward-thinking company, we’d love to hear from you. Apply today and take the next step in your IT career in paradise!
Responsibility
- Provide first-level technical support to internal users via phone, email, chat, or in-person, ensuring timely resolution of IT-related issues.
- Diagnose, troubleshoot, and resolve hardware, software, and network problems for desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems, applications, and software updates to ensure optimal performance.
- Monitor and maintain network connectivity, servers, and IT infrastructure to minimize downtime and disruptions.
- Document all support requests, solutions, and follow-up actions in the IT ticketing system for tracking and reporting.
- Collaborate with IT teams and vendors to escalate and resolve complex technical issues.
- Conduct preventive maintenance and proactive system checks to identify and address potential issues before they impact users.
- Train end-users on best practices for IT security, software usage, and troubleshooting to enhance their technical proficiency.
Qualifications
- A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience (1-3 years) in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and common business applications.
- Familiarity with networking principles, TCP/IP, DNS, and basic server administration.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to work in Bali, Indonesia (relocation assistance may be provided for qualified candidates).