job description
Join Harbest Agribusiness Corporation as an IT Technical Support Specialist and play a pivotal role in ensuring seamless technology operations across our dynamic organization. Based in the vibrant regions of Bali, you will provide expert technical assistance to employees, troubleshoot hardware and software issues, and maintain our IT infrastructure to support business productivity.
This role is ideal for a proactive problem-solver with a passion for technology and customer service. You will collaborate with cross-functional teams to deliver efficient IT solutions, ensuring minimal downtime and optimal system performance. If you thrive in a fast-paced environment and enjoy making a tangible impact, this opportunity is for you.
Why Apply?
- Work in a collaborative and innovative environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Be part of a company driving advancements in agribusiness through technology.
Responsibility
- Provide timely and effective technical support to end-users, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Monitor and maintain IT infrastructure, including servers, networks, and security systems.
- Assist in the setup and troubleshooting of email accounts, VPNs, and other communication tools.
- Document technical issues, solutions, and procedures for future reference.
- Collaborate with IT teams to implement system upgrades and security patches.
- Conduct regular system checks to ensure optimal performance and prevent potential issues.
- Train employees on the use of new software and hardware to enhance productivity.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking principles.
- Familiarity with troubleshooting hardware, software, and peripheral devices.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Ability to prioritize tasks and work efficiently under pressure.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
- Willingness to travel occasionally to support IT needs across different locations.