job description
Join Tomodachi as an IT Technical Support Specialist and become the backbone of our technology infrastructure in beautiful Bali. We are seeking a proactive and skilled professional to provide top-tier technical support, ensuring seamless operations for our business and clients. If you thrive in a dynamic environment, enjoy problem-solving, and have a passion for technology, this is the perfect opportunity for you.
In this role, you will be responsible for maintaining, troubleshooting, and optimizing our IT systems, ensuring minimal downtime and maximum efficiency. You will work closely with various teams to resolve technical issues, implement solutions, and enhance our IT infrastructure. This position offers a competitive salary, a collaborative work environment, and the chance to grow your career in one of the most vibrant locations in Indonesia.
At Tomodachi, we value innovation, teamwork, and a customer-centric approach. If you are ready to take your IT support skills to the next level in a tropical paradise, apply today!
Responsibility
- Provide timely and effective technical support to resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Monitor and maintain company IT infrastructure, including servers, networks, and security systems.
- Assist in the setup and management of user accounts, permissions, and access controls.
- Diagnose and troubleshoot technical problems, ensuring minimal disruption to business operations.
- Collaborate with IT teams to implement and upgrade systems, software, and security protocols.
- Document technical issues, solutions, and procedures for future reference.
- Provide training and guidance to end-users on IT best practices and new technologies.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, troubleshooting, and system maintenance.
- Strong knowledge of operating systems (Windows, macOS, Linux) and network protocols.
- Familiarity with helpdesk software, remote support tools, and IT service management.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, with a customer-focused mindset.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.