job description
Join Rich Million Corporation Sdn Bhd, a dynamic and growing technology-driven company, as our next IT Support Technician in beautiful Bali! This is your opportunity to be part of a collaborative IT team where you'll provide essential technical support, solve real-world challenges, and develop valuable skills in a fast-paced environment.
As our IT Support Technician, you'll play a crucial role in maintaining our IT infrastructure across multiple locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You'll work closely with our team to ensure seamless operations, troubleshoot technical issues, and provide exceptional support to our users. This role is perfect for a tech-savvy professional who thrives in a hands-on environment and is passionate about delivering outstanding IT solutions.
Bali offers the perfect blend of professional growth and lifestyle, with its vibrant tech community, stunning landscapes, and rich culture. Whether you're based in the digital nomad hub of Canggu, the cultural heart of Ubud, or the bustling city of Denpasar, you'll enjoy a unique work-life balance while contributing to our mission of delivering cutting-edge IT services.
If you're looking for a rewarding career in IT support with opportunities for growth and development, we want to hear from you! Apply now and take the next step in your IT career with Rich Million Corporation.
Responsibility
- Provide first-line technical support to users via phone, email, and in-person across multiple locations in Bali.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and maintain computer systems, peripherals, and related equipment.
- Assist in the setup and maintenance of IT infrastructure, including servers, networks, and security systems.
- Perform regular system updates, patches, and backups to ensure data integrity and security.
- Collaborate with the IT team to implement and improve IT policies, procedures, and best practices.
- Maintain accurate documentation of IT assets, support tickets, and system configurations.
- Provide training and guidance to users on IT systems, software, and best practices.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 1-2 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Experience with troubleshooting hardware issues, such as desktops, laptops, printers, and mobile devices.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong communication skills in English, with the ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.