job description
Join Mt Supply, Inc., a dynamic and growing company in the Information & Communication Technology sector, as our next IT Support Technician based in Bali! We are seeking a proactive and technically skilled professional to provide exceptional desktop and phone support to our users, ensuring seamless operations across our systems. This is a fantastic opportunity to work in a vibrant, tech-driven environment while enjoying the unique lifestyle that Bali has to offer.
As an IT Support Technician, you will play a critical role in maintaining our IT infrastructure, troubleshooting issues, and delivering top-notch support to our team. Whether you're resolving hardware or software problems, setting up new devices, or assisting with network-related queries, your expertise will directly impact the efficiency and productivity of our operations. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about technology.
We offer a hybrid/on-site work arrangement, allowing you to collaborate closely with our team while enjoying the flexibility of remote work when needed. Youâll be based in one of Baliâs most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, combining professional growth with an unparalleled work-life balance. If youâre looking for a role that challenges you technically while offering the chance to live in one of the worldâs most beautiful destinations, this is the opportunity for you!
At Mt Supply, Inc., we value innovation, teamwork, and continuous learning. Youâll have the opportunity to work with cutting-edge technologies, expand your skill set, and grow your career in IT support. Apply now and take the next step in your professional journey with us!
Responsibility
- Provide first-line technical support for desktop, laptop, and mobile devices, ensuring minimal downtime for users.
- Troubleshoot and resolve hardware, software, and network-related issues promptly and efficiently.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Assist users with account setup, password resets, and access permissions in compliance with company policies.
- Monitor and maintain IT inventory, including tracking hardware and software licenses.
- Collaborate with the IT team to implement system upgrades, patches, and security measures.
- Document support requests, resolutions, and procedures to improve knowledge sharing and efficiency.
- Provide training and guidance to end-users on best practices for using IT systems and tools.
Qualifications
- Proven experience as an IT Support Technician, Help Desk Technician, or similar role.
- Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite.
- Familiarity with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN configurations.
- Experience with remote desktop tools and ticketing systems (e.g., Zendesk, Freshservice).
- Basic understanding of hardware components and ability to perform minor repairs.
- Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
- Strong communication skills in English, both written and verbal.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.