job description
Join Perbadanan Insurans Deposit Malaysia (PIDM) as an IT Support Specialist and play a pivotal role in delivering seamless technology solutions to our users. In this dynamic position, you will ensure the smooth operation of our IT infrastructure by providing responsive support, resolving technical incidents, and managing end-user devices and Microsoft 365 tools.
As part of our mission to safeguard depositors and promote financial stability, PIDM relies on a robust and efficient IT environment. Your expertise will directly contribute to maintaining high productivity and security standards across the organization. This is an excellent opportunity for a detail-oriented professional with a passion for problem-solving and customer service to grow in a stable, impactful public sector role.
Based in Kuala Lumpur, you’ll collaborate with cross-functional teams to enhance user experience, implement best practices, and support PIDM’s digital transformation initiatives. If you thrive in a fast-paced environment and are eager to make a difference in Malaysia’s financial ecosystem, we’d love to hear from you.
Responsibility
- Provide first and second-level IT support to end-users via phone, email, and in-person, ensuring timely resolution of technical issues.
- Troubleshoot and resolve hardware, software, and network-related incidents, including Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other business applications.
- Manage, configure, and deploy end-user devices (laptops, desktops, mobile devices) and ensure compliance with organizational policies.
- Monitor and maintain IT service desk tickets, documenting solutions and escalating complex issues to senior support teams when necessary.
- Assist in the setup, testing, and rollout of new software, updates, and system upgrades to minimize downtime.
- Conduct user training and create help documentation to improve self-service capabilities and reduce recurring issues.
- Collaborate with IT security teams to enforce cybersecurity protocols, including patch management and access control.
- Proactively identify recurring technical problems and recommend long-term solutions to enhance system reliability.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of experience in IT support, helpdesk, or a similar role, preferably in a corporate or financial sector environment.
- Strong proficiency in Microsoft 365 (Windows OS, Office Suite, Exchange Online, Intune) and Active Directory.
- Hands-on experience with hardware troubleshooting (PCs, printers, peripherals) and mobile device management (MDM).
- Excellent communication and interpersonal skills with a customer-centric approach to problem-solving.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL are a plus.
- Ability to work independently and in a team, with strong organizational and time-management skills.
- Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Zendesk) is advantageous.