job description
Are you a tech-savvy professional with a passion for solving IT challenges? Magni Sutera Resources is seeking a dedicated IT Support Specialist / Technician to join our dynamic team in Bali. In this role, you will provide essential technical support to ensure smooth operations across our systems, troubleshoot hardware and software issues, and assist users with their IT needs. This is a fantastic opportunity to grow your career in a vibrant and collaborative environment while enjoying the beauty of Bali.
As an IT Support Specialist, you will play a crucial role in maintaining our IT infrastructure, ensuring minimal downtime, and delivering exceptional service to our team. If you thrive in a fast-paced setting and enjoy problem-solving, we want to hear from you!
Responsibility
- Provide timely technical support to end-users, resolving hardware and software issues efficiently.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Troubleshoot network connectivity problems and ensure seamless internet access.
- Assist in setting up and managing user accounts, permissions, and access controls.
- Monitor system performance and conduct regular maintenance to prevent issues.
- Collaborate with the IT team to implement and upgrade software and hardware solutions.
- Document technical issues, solutions, and procedures for future reference.
- Provide training and guidance to staff on IT best practices and new technologies.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, troubleshooting, and system maintenance.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking principles, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, in English.
- Ability to work independently and as part of a team in a dynamic environment.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.