job description
Join Don Bosco College as an IT Support Specialist / Computer Technician in the vibrant tech hub of Bali! We are seeking a skilled and proactive professional to provide top-tier technical support, ensuring seamless IT operations across our campus in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. If you are passionate about technology, troubleshooting, and delivering exceptional user experiences, this is the perfect opportunity to grow your career in a dynamic educational environment.
As a key member of our IT team, you will play a crucial role in maintaining hardware and software systems, resolving technical issues, and supporting faculty, staff, and students. Your expertise will help us foster a technologically advanced learning environment while working in one of Indonesia’s most sought-after locations. Whether you're based in the cultural heart of Ubud or the bustling digital nomad scene of Canggu, you’ll enjoy a rewarding role with a mission-driven organization.
This full-time position offers competitive compensation, professional development opportunities, and the chance to work in a collaborative, forward-thinking institution. If you thrive in a fast-paced IT support role and want to make a difference in education, we’d love to hear from you!
Responsibility
- Provide first-line technical support to faculty, staff, and students, resolving hardware and software issues efficiently.
- Install, configure, and maintain computer systems, peripherals, and network devices across campus.
- Troubleshoot and diagnose technical problems, including operating system errors, software conflicts, and hardware malfunctions.
- Assist in the setup and maintenance of classroom technology, including projectors, interactive whiteboards, and audio-visual equipment.
- Monitor and maintain IT inventory, ensuring all equipment is accounted for and in optimal working condition.
- Collaborate with the IT team to implement security protocols, software updates, and system backups.
- Document technical issues, solutions, and procedures to improve knowledge sharing and support efficiency.
- Provide training and guidance to end-users on basic IT best practices and software usage.
Qualifications
- Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in IT support, computer repair, or system administration, preferably in an educational or corporate setting.
- Strong knowledge of Windows and macOS operating systems, as well as common office software (Microsoft Office, Google Workspace).
- Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and basic troubleshooting of LAN/Wi-Fi issues.
- Hands-on experience with hardware repair, including desktops, laptops, printers, and peripherals.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong communication skills in English, with the ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.