job description
Join Cornerstone Global Partners as an IT Support Specialist in the vibrant heart of Bali! This is a unique opportunity to provide top-tier technical support in a dynamic, international work environment. You’ll play a pivotal role in ensuring seamless IT operations for our clients and internal teams, troubleshooting hardware/software issues, and maintaining robust cybersecurity protocols.
Based in one of Bali’s most sought-after locations—whether it’s the digital nomad hub of Canggu, the cultural center of Ubud, or the bustling business districts of Denpasar and Badung—you’ll enjoy a perfect blend of professional growth and island lifestyle. Ideal for tech-savvy problem-solvers with a passion for service excellence, this role offers competitive compensation, career development, and the chance to work with cutting-edge technologies.
If you thrive in a collaborative setting and want to make a tangible impact while living in paradise, apply today!
Responsibility
- Provide Level 1 and Level 2 IT support via phone, email, and in-person to resolve technical issues efficiently.
- Install, configure, and maintain hardware, software, and network systems to ensure optimal performance.
- Diagnose and troubleshoot desktop, laptop, printer, and mobile device problems for end-users.
- Manage user accounts, permissions, and access controls in Active Directory and other identity management systems.
- Monitor and maintain cybersecurity best practices, including antivirus updates, patch management, and data backup procedures.
- Collaborate with cross-functional teams to deploy and upgrade IT infrastructure as needed.
- Document all support requests, solutions, and recurring issues in a ticketing system for knowledge sharing.
- Assist in onboarding/offboarding employees, including setting up workstations and revoking access.
Qualifications
- 2+ years of experience in IT support, helpdesk, or a related technical role.
- Proficiency in Windows/macOS/Linux operating systems and troubleshooting common applications (e.g., Microsoft 365, Google Workspace).
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and remote support tools (e.g., TeamViewer, AnyDesk).
- Familiarity with Active Directory, Group Policy, and basic scripting (PowerShell, Bash) is a plus.
- Excellent communication and problem-solving skills with a customer-centric approach.
- Ability to work independently and in a team, with a proactive and detail-oriented mindset.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are advantageous.