job description
Join Zachry Group as an IT Support Specialist in the vibrant heart of Bali! We are seeking a proactive and technically skilled professional to provide exceptional IT support, ensuring seamless operations for our team and clients. In this role, you will be the first point of contact for IT-related requests, troubleshooting hardware and software issues, and facilitating the resolution of incidents with efficiency and expertise.
Bali’s dynamic work environment offers a unique blend of professional growth and lifestyle benefits. Whether you're based in Canggu, Ubud, or any of Bali’s key business hubs, you’ll play a critical role in maintaining our IT infrastructure while enjoying the island’s inspiring culture and community.
If you are passionate about technology, problem-solving, and delivering top-tier support, we invite you to apply and become part of a forward-thinking organization committed to innovation and excellence.
Responsibility
- Provide first-level IT support via phone, email, and in-person, addressing hardware, software, and network issues.
- Diagnose and resolve technical problems for end-users, including workstations, printers, and mobile devices.
- Install, configure, and maintain IT equipment, ensuring all systems are up-to-date and secure.
- Manage user accounts, permissions, and access controls in Active Directory and other systems.
- Document all IT requests, incidents, and resolutions in the ticketing system for tracking and analysis.
- Collaborate with IT teams to escalate complex issues and implement long-term solutions.
- Conduct regular system checks and preventive maintenance to minimize downtime.
- Assist in the deployment of new software, updates, and patches across the organization.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (2+ years) in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows/macOS, Microsoft Office 365, and common business applications.
- Familiarity with networking principles, TCP/IP, DNS, and troubleshooting connectivity issues.
- Experience with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.