job description
Join ICT Hub Pte Ltd as an IT Support Engineer (Roaming) and play a pivotal role in maintaining and enhancing our clients' IT ecosystems across Bali. This dynamic position offers the opportunity to work in a fast-paced environment, providing on-site and remote support to ensure seamless IT operations. If you are passionate about technology, problem-solving, and delivering exceptional service, this role is perfect for you.
As a Roaming IT Support Engineer, you will travel to various client locations in Bali, including Canggu, Ubud, Denpasar, and more, to troubleshoot, maintain, and optimize IT systems. You will work closely with clients to understand their needs, implement solutions, and ensure their IT infrastructure runs smoothly. This role is ideal for someone who enjoys variety, travel, and hands-on technical work.
At ICT Hub Pte Ltd, we value innovation, teamwork, and continuous learning. We offer a competitive salary, opportunities for professional growth, and a supportive work environment. If you are ready to take your IT career to the next level, apply today!
Responsibility
- Provide on-site and remote IT support to clients across various locations in Bali.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain IT systems, including workstations, servers, and network devices.
- Monitor and maintain client IT ecosystems to ensure optimal performance and security.
- Collaborate with clients to understand their IT needs and recommend appropriate solutions.
- Document IT processes, configurations, and resolutions for future reference.
- Conduct regular system updates, patches, and security checks.
- Provide training and guidance to end-users on IT best practices.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, system administration, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols, TCP/IP, DNS, and DHCP.
- Experience with troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks efficiently.
- Willingness to travel to various client locations in Bali.