job description
Join Advanced Network Solutions as an IT Support Specialist in the heart of Bali! We are seeking a motivated and technically skilled professional to provide exceptional IT support to our clients and internal teams. This role offers the opportunity to work in a dynamic environment while enjoying the vibrant culture and lifestyle of Bali.
As an IT Support Specialist, you will play a crucial role in maintaining and troubleshooting hardware, software, and network systems. Your expertise will ensure seamless operations, minimizing downtime, and enhancing user productivity. If you have a passion for technology and problem-solving, this is the perfect role for you.
We offer a competitive salary, a collaborative work environment, and the chance to grow your career in one of the most sought-after locations in the world.
Responsibility
- Provide timely and effective technical support to end-users via phone, email, or in-person.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Monitor system performance and implement preventive maintenance to avoid downtime.
- Assist in setting up and managing user accounts, permissions, and access controls.
- Collaborate with the IT team to deploy updates, patches, and new software applications.
- Document all support requests, solutions, and follow-up actions in the ticketing system.
- Educate users on best practices for IT security and efficient use of technology.
Qualifications
- Diploma or higher in Computer Science, Information Technology, or a related field.
- Minimum of 1-2 years of experience in IT support or a similar role.
- Strong knowledge of Windows/macOS, networking principles, and troubleshooting techniques.
- Familiarity with helpdesk software, remote support tools, and ITIL processes.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to relocate or work in Bali, Indonesia.