job description
Join Electronic City Indonesia as an IT Support Specialist in beautiful Bali! We are seeking a detail-oriented and technically skilled professional to ensure seamless operation of our IT infrastructure. In this role, you will play a critical part in maintaining, troubleshooting, and optimizing our hardware, software, and network systems to support business operations and enhance productivity.
As part of our dynamic team, you will work in a collaborative environment where innovation and problem-solving are at the forefront. Bali’s vibrant tech scene and our company’s commitment to growth provide an excellent opportunity for career development in IT support and systems administration.
If you are passionate about technology, enjoy hands-on problem-solving, and thrive in a fast-paced setting, we invite you to apply and contribute to our mission of delivering exceptional IT services.
Responsibility
- Install, configure, and maintain operating systems (Windows, macOS, Linux) on desktops, laptops, and servers.
- Deploy, update, and troubleshoot business software and applications to ensure optimal performance.
- Diagnose and resolve hardware issues for laptops, desktops, printers, and peripheral devices.
- Provide timely technical support to end-users, addressing inquiries and resolving IT-related problems.
- Set up and manage user accounts, permissions, and access controls in active directory or similar systems.
- Monitor network connectivity and perform basic troubleshooting for LAN/WAN issues.
- Conduct regular system backups and ensure data integrity and security.
- Document IT processes, configurations, and resolutions for future reference.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience (1-3 years) in IT support, helpdesk, or a similar technical role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and business software (Microsoft Office, etc.).
- Hands-on experience with hardware troubleshooting (laptops, desktops, printers, etc.).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent problem-solving and communication skills, with a customer-focused approach.
- Ability to work independently and collaboratively in a team environment.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.