job description
Join Tele-centre Services Pte Ltd as an IT Support Specialist and play a pivotal role in ensuring seamless IT operations across our dynamic organization. Based in the vibrant regions of Bali, you will provide second-level technical support, troubleshoot complex issues, and manage IT assets to enhance productivity and system reliability. This role is perfect for a detail-oriented professional passionate about technology and problem-solving.
As part of our team, you will collaborate with cross-functional departments to deliver exceptional IT services, ensuring minimal downtime and optimal performance. Your expertise will directly impact our operational efficiency and user satisfaction. If you thrive in a fast-paced environment and enjoy resolving technical challenges, this opportunity is for you!
Responsibility
- Provide second-level IT support, including troubleshooting hardware, software, and network issues.
- Manage and maintain IT assets, ensuring accurate inventory records and timely upgrades.
- Assist in the deployment, configuration, and maintenance of IT systems and applications.
- Collaborate with IT teams to resolve escalated technical issues and implement solutions.
- Monitor system performance and conduct regular maintenance to prevent downtime.
- Deliver technical training and support to end-users to enhance their IT proficiency.
- Document IT processes, troubleshooting steps, and solutions for future reference.
- Ensure compliance with IT policies, security protocols, and data protection standards.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience (2+ years) in IT support, troubleshooting, or system administration.
- Strong knowledge of Windows/macOS, networking, and hardware/software diagnostics.
- Familiarity with IT asset management tools and helpdesk ticketing systems.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills to interact with technical and non-technical stakeholders.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Ability to work independently and as part of a team in a dynamic environment.