job description
Are you a tech-savvy professional with a passion for solving IT challenges? LEA Group of Companies is seeking a dedicated IT Support Specialist to join our dynamic team in Bali. In this role, you will provide essential technical support, ensuring seamless operations for our employees and clients. If you thrive in a fast-paced environment and enjoy troubleshooting hardware, software, and network issues, this is the perfect opportunity for you!
As part of our growing IT team, you will play a key role in maintaining our IT infrastructure, assisting end-users, and implementing solutions to enhance productivity. We offer a competitive salary, a collaborative work environment, and opportunities for professional growth. If you are detail-oriented, customer-focused, and eager to contribute to a forward-thinking company, we want to hear from you!
Responsibility
- Provide timely technical support to employees and clients, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Set up and manage user accounts, permissions, and access controls.
- Monitor system performance and conduct regular maintenance to ensure optimal functionality.
- Assist in the deployment of new software and hardware, ensuring smooth integration with existing systems.
- Document IT processes, troubleshooting steps, and solutions for future reference.
- Collaborate with the IT team to improve system security and implement best practices.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols, TCP/IP, and basic troubleshooting tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, with a customer-focused approach.
- Ability to work independently and as part of a team in a dynamic environment.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.