job description
Join Linkage Foods as an IT Support Specialist and play a pivotal role in ensuring the seamless operation of our office systems and technology infrastructure. Based in the vibrant heart of Canggu, Bali, this position offers a unique opportunity to work in a dynamic environment while enjoying the island's renowned work-life balance.
As our IT Support Specialist, you will be the go-to expert for troubleshooting hardware and software issues, maintaining network security, and providing technical assistance to our team. Your expertise will directly contribute to the efficiency and productivity of our operations, enabling us to deliver exceptional service to our clients.
We are looking for a proactive, detail-oriented professional with a passion for technology and problem-solving. If you thrive in a collaborative setting and are eager to make a tangible impact, we invite you to apply and become a valued member of our team.
Responsibility
- Provide timely and effective technical support to employees, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other peripheral devices.
- Monitor and maintain network security, including firewalls, antivirus software, and data backups.
- Set up and manage user accounts, permissions, and access controls.
- Troubleshoot and resolve issues with email systems, cloud services, and collaboration tools.
- Conduct regular system updates and patches to ensure optimal performance and security.
- Document technical issues, solutions, and procedures for future reference.
- Assist in the procurement and deployment of new IT equipment and software.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols, TCP/IP, and basic cybersecurity principles.
- Experience with troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.