job description
Join CCK Group as an IT Support Officer in the vibrant heart of Badung, Bali! We are seeking a technically skilled and customer-focused professional to maintain, troubleshoot, and optimize our IT infrastructure, including hardware, networks, and retail systems. This role is perfect for individuals passionate about delivering seamless IT solutions in a dynamic work environment.
As part of our team, you will play a critical role in ensuring the smooth operation of our IT systems, providing timely support to end-users, and resolving technical issues efficiently. With a competitive salary range of IDR 8,000,000 – IDR 10,500,000 per month, this full-time position offers an excellent opportunity to grow your career in the Information & Communication Technology sector.
Badung’s strategic location in Bali provides a unique blend of professional opportunities and a high quality of life, making it an ideal place to work and live.
Responsibility
- Provide first-level IT support and troubleshooting for hardware, software, and network-related issues.
- Install, configure, and maintain system hardware, peripherals, and retail POS systems.
- Manage and resolve helpdesk tickets efficiently, ensuring minimal downtime for end-users.
- Monitor and maintain network infrastructure, including routers, switches, and firewalls.
- Assist in the setup and deployment of new IT equipment and systems upgrades.
- Conduct regular system backups and ensure data integrity and security.
- Collaborate with cross-functional teams to diagnose and resolve complex technical issues.
- Document IT processes, troubleshooting steps, and solutions for future reference.
Qualifications
- A diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience (1-3 years) in IT support, helpdesk, or system administration.
- Strong knowledge of hardware troubleshooting, network configurations, and retail systems.
- Proficiency in Windows/Linux operating systems and basic networking protocols (TCP/IP, DNS, DHCP).
- Excellent problem-solving and communication skills with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with POS systems, inventory management software, or retail IT solutions is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are advantageous.