job description
Join Dezign Format as an IT Support Engineer in the heart of Bali and play a pivotal role in maintaining and enhancing our organization’s IT infrastructure. This is a unique opportunity to work in a dynamic, fast-paced environment while enjoying the vibrant culture and lifestyle of Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As an IT Support Engineer, you will be the go-to expert for troubleshooting technical issues, ensuring seamless operations of networks, systems, and end-user devices. Your expertise will directly contribute to the efficiency and productivity of our team, while your problem-solving skills will help drive innovation and reliability across our IT ecosystem.
If you are passionate about technology, thrive in collaborative settings, and are eager to make an impact in a growing company, this role is for you. Enjoy competitive compensation, professional growth opportunities, and the chance to live and work in one of the world’s most inspiring destinations.
Responsibility
- Provide first-level and advanced technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues efficiently.
- Install, configure, and maintain workstations, servers, printers, and other IT equipment to ensure optimal performance.
- Monitor and troubleshoot network infrastructure, including LAN, WAN, Wi-Fi, and VPN, to minimize downtime and maximize connectivity.
- Manage user accounts, permissions, and access controls in Active Directory, Office 365, and other enterprise systems.
- Perform regular system backups, updates, and security patches to safeguard data integrity and cybersecurity.
- Collaborate with cross-functional teams to deploy and integrate new technologies, ensuring smooth transitions and minimal disruption.
- Document IT processes, troubleshooting steps, and solutions in a knowledge base for future reference and team training.
- Conduct proactive maintenance and performance tuning to prevent potential issues and enhance system reliability.
Qualifications
- A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience (2+ years) in IT support, helpdesk, or system administration roles.
- Strong knowledge of Windows/macOS, Microsoft Office 365, Active Directory, and networking protocols (TCP/IP, DNS, DHCP).
- Hands-on experience with troubleshooting hardware, software, and network issues in a corporate environment.
- Familiarity with cloud services (AWS, Azure, Google Cloud) and virtualization technologies is a plus.
- Excellent communication and interpersonal skills to interact with non-technical users and explain solutions clearly.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are highly desirable.
- Ability to work independently and collaboratively in a fast-paced, multicultural team environment.