job description
Join Informatica as a Customer Success Manager and become a trusted advisor to our enterprise clients in the dynamic APAC region. In this high-impact role, you will serve as a named resource and strategic partner for key accounts, ensuring their long-term success with our industry-leading data management solutions. Based in beautiful Bali, youâll collaborate with cross-functional teams to drive adoption, retention, and expansion while delivering exceptional value to clients like Salesforce Signature customers.
This is a unique opportunity to shape customer journeys, solve complex business challenges, and contribute to Informaticaâs mission of empowering organizations with intelligent data management. If youâre passionate about building relationships, driving measurable outcomes, and thriving in a fast-paced, innovative environment, weâd love to hear from you.
Responsibility
- Serve as the primary point of contact and trusted advisor for assigned enterprise accounts, ensuring their strategic goals align with Informaticaâs solutions.
- Develop and execute comprehensive customer success plans to drive adoption, satisfaction, and renewal rates.
- Proactively monitor customer health metrics, identify risks, and implement mitigation strategies to reduce churn.
- Collaborate with Sales, Support, and Product teams to address customer needs and escalate issues as necessary.
- Conduct regular business reviews with stakeholders to demonstrate ROI and identify expansion opportunities.
- Advocate for customer needs internally, providing feedback to influence product roadmaps and service improvements.
- Lead onboarding and training initiatives to ensure smooth transitions and maximum value realization for new clients.
- Stay current with industry trends and Informaticaâs product offerings to provide expert guidance and thought leadership.
Qualifications
- Bachelorâs degree in Business, Computer Science, or a related field; MBA or advanced degree is a plus.
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within the SaaS/tech industry.
- Proven track record of managing enterprise-level accounts and driving measurable business outcomes.
- Strong understanding of data management, cloud technologies, or enterprise software solutions.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to analyze data, derive insights, and translate them into actionable strategies.
- Self-motivated with a proactive approach to problem-solving and a passion for customer advocacy.
- Willingness to travel occasionally to client sites across APAC (post-pandemic).