job description
Are you a tech-savvy professional looking to make an impact in a dynamic environment? Align Recruitment is seeking a dedicated IT Support Officer to join our client's team in beautiful Bali! This is your chance to provide top-tier technical support while enjoying the vibrant culture and stunning landscapes of Indonesia.
In this role, you will be the go-to expert for all IT-related issues, ensuring seamless operations for our client's business. From troubleshooting hardware and software to maintaining network security, your expertise will be crucial in keeping systems running smoothly. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you!
Join a forward-thinking company that values innovation and employee growth. With competitive compensation and the opportunity to work in one of the world's most sought-after destinations, this position offers the perfect blend of career advancement and lifestyle benefits.
Responsibility
- Provide first-level technical support to end-users, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Monitor and maintain network security, including firewalls, antivirus software, and data backups.
- Assist in the setup and maintenance of user accounts, permissions, and access controls.
- Diagnose and troubleshoot technical problems, escalating complex issues to senior IT staff when necessary.
- Conduct regular system checks and updates to ensure optimal performance.
- Document IT processes, procedures, and solutions for future reference.
- Collaborate with other departments to identify and implement IT improvements.
Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols, TCP/IP, and basic cybersecurity principles.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, in English.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.