job description
Kickstart your IT career with Codemax’s dynamic IT Support Internship in the heart of Bali! This is your chance to gain hands-on experience in a fast-paced, innovative environment while contributing to real-world projects. As an IT Support Intern, you’ll play a pivotal role in assisting our Customer Support team with technical inquiries, ticket management, and system documentation—ensuring seamless daily operations for our global clients.
Based in vibrant Canggu, you’ll collaborate with a diverse team of professionals, solving technical challenges and delivering top-tier service. Whether you’re troubleshooting hardware/software issues, maintaining IT infrastructure, or optimizing workflows, this internship offers unparalleled learning opportunities in Information & Communication Technology (ICT).
Ideal for tech-savvy students or recent graduates, this role combines mentorship with practical exposure to ITIL frameworks, helpdesk systems, and cybersecurity basics. Join us and turn your passion for technology into a rewarding career path!
Responsibility
- Provide first-level technical support to end-users via phone, email, or chat, resolving hardware, software, and network issues.
- Assist in ticket administration using IT service management tools (e.g., Zendesk, Jira) to track, prioritize, and escalate requests.
- Collaborate with the Customer Support team to document troubleshooting steps and maintain up-to-date knowledge bases.
- Perform system maintenance, including software updates, backups, and basic network configurations.
- Conduct follow-ups with users to ensure issues are fully resolved and gather feedback for process improvements.
- Assist in IT asset management, including inventory tracking and equipment setup for new hires.
- Participate in team meetings and training sessions to expand technical knowledge and soft skills.
- Support cybersecurity best practices by identifying potential risks and reporting vulnerabilities.
Qualifications
- Currently enrolled in or recently graduated from a Computer Science, IT, or related technical program.
- Basic knowledge of operating systems (Windows/macOS/Linux) and troubleshooting principles.
- Familiarity with helpdesk software, ticketing systems, or CRM tools is a plus.
- Strong problem-solving skills and a proactive approach to learning new technologies.
- Excellent communication skills in English (written and verbal) to interact with global teams.
- Ability to work independently and collaboratively in a fast-paced environment.
- Passion for IT support, customer service, or system administration.
- Availability for a full-time internship (minimum 3–6 months).