job description
Join PERSOL as an IT Support & Infrastructure Executive (Level 1 & 2) in the vibrant heart of Bali! This is a unique opportunity to provide first and second-level IT support for business applications, hardware, networking, and end-user systems in a dynamic, international work environment.
As a key member of our IT team, you will ensure seamless operations by troubleshooting technical issues, maintaining infrastructure, and delivering exceptional service to users across multiple locations in Bali. Your expertise will help drive efficiency, security, and innovation in our IT systems.
If you are a problem-solver with a passion for technology and a desire to work in a collaborative, fast-paced setting, this role is perfect for you. Enjoy the benefits of working in Bali’s most sought-after areas while advancing your career in IT support and infrastructure management.
Responsibility
- Provide Level 1 and Level 2 IT support for business applications, hardware, and end-user systems.
- Troubleshoot and resolve technical issues related to networking, software, and hardware in a timely manner.
- Install, configure, and maintain IT infrastructure, including servers, workstations, and peripherals.
- Monitor system performance and implement preventive maintenance to minimize downtime.
- Assist in the deployment of new systems, updates, and patches to ensure security and compliance.
- Collaborate with cross-functional teams to address IT-related challenges and improve system efficiency.
- Document IT processes, incidents, and resolutions for future reference and knowledge sharing.
- Provide user training and guidance on IT best practices and new technologies.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of experience in IT support, helpdesk, or infrastructure roles.
- Strong knowledge of Windows/Linux operating systems, networking protocols, and hardware troubleshooting.
- Experience with Active Directory, DNS, DHCP, and VPN configurations.
- Familiarity with ITIL processes and service desk tools (e.g., ServiceNow, Zendesk).
- Excellent problem-solving and communication skills with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.