job description
Are you a tech-savvy professional with a passion for problem-solving? Metrio Group, a leading property development and construction company, is expanding its IT team in Bali and seeking a dedicated IT Support Executive to ensure seamless operations across our growing digital infrastructure.
In this role, you will be the go-to expert for troubleshooting hardware, software, and network issues, providing timely support to our teams in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You’ll play a pivotal role in maintaining system efficiency, implementing IT policies, and driving technological improvements to support our business goals.
Join a forward-thinking company where your technical expertise will directly impact our success. Enjoy a competitive salary, professional growth opportunities, and the chance to work in one of Southeast Asia’s most vibrant and dynamic regions.
Responsibility
- Provide first-level IT support, diagnosing and resolving hardware, software, and network issues for end-users.
- Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
- Manage user accounts, permissions, and access controls in Active Directory and other systems.
- Monitor and maintain IT infrastructure, including servers, routers, and firewalls, to ensure optimal performance.
- Assist in deploying and updating software applications, patches, and security protocols.
- Document IT processes, troubleshooting steps, and solutions for knowledge sharing.
- Collaborate with external vendors and service providers for IT-related procurement and support.
- Conduct regular system backups and disaster recovery tests to safeguard company data.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and enterprise software.
- Experience with networking fundamentals (TCP/IP, DNS, DHCP) and troubleshooting.
- Familiarity with Active Directory, Group Policy, and basic server administration.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills in English (written and verbal).
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.