job description
Join HCLTech as a Service Desk Trainer in beautiful Bali and play a pivotal role in shaping the technical skills of our IT support teams. This is a unique opportunity to combine your passion for technology with your training expertise in a dynamic, international work environment.
As a Service Desk Trainer, you will design and deliver comprehensive training programs for our service desk personnel, ensuring they provide world-class technical support to our global clients. You'll work in a collaborative environment where innovation and continuous learning are at the heart of our culture.
Based in our modern office in Canggu, you'll enjoy Bali's vibrant digital nomad community while contributing to HCLTech's mission of driving technology-led transformation for enterprises worldwide.
Responsibility
- Develop and deliver comprehensive training programs for service desk personnel
- Create training materials including manuals, presentations, and e-learning modules
- Conduct regular assessment of training effectiveness and service desk performance
- Stay current with IT service management best practices and emerging technologies
- Provide mentorship and coaching to service desk team members
- Collaborate with IT management to identify training needs and skill gaps
- Maintain training records and certification tracking for all service desk staff
- Assist in developing career progression paths for service desk personnel
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of experience in IT service desk support
- Proven experience in training or mentoring IT professionals
- Strong knowledge of ITIL framework and service management best practices
- Excellent communication and presentation skills in English
- Certifications in IT service management (ITIL) or training (CTT+) preferred
- Experience with learning management systems and training software
- Ability to work in a multicultural, international environment