job description
Are you a tech-savvy professional with a passion for problem-solving? We are seeking a dedicated IT Support Executive to join our dynamic team in Bali, Indonesia. In this role, you will be the go-to expert for troubleshooting hardware, software, and network issues, ensuring seamless operations for our organization and clients.
Based in the vibrant and fast-growing tech hub of Bali, you will work in a collaborative environment, providing top-tier IT support to enhance productivity and efficiency. This is an excellent opportunity for individuals who thrive in a hands-on technical role and enjoy delivering exceptional service.
If you have a strong technical background, excellent communication skills, and a proactive approach to IT support, we want to hear from you. Join us and be part of a forward-thinking team that values innovation and customer satisfaction.
Responsibility
- Provide first-level IT support to end-users via phone, email, and in-person, resolving technical issues efficiently.
- Install, configure, and maintain hardware, software, and peripheral devices.
- Troubleshoot and resolve network, printer, and system-related problems.
- Monitor system performance and ensure all IT infrastructure is operational.
- Assist in the setup and management of user accounts, permissions, and access controls.
- Document IT issues, solutions, and procedures for future reference.
- Collaborate with IT teams to implement upgrades, patches, and security measures.
- Conduct regular system backups and data recovery operations as needed.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support or a similar role.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and common business applications.
- Experience with network troubleshooting, TCP/IP, DNS, and DHCP.
- Familiarity with helpdesk software and ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.