job description
Join Mega as an IT Support Executive in the heart of Bali! We are seeking a dynamic and technically skilled professional to ensure seamless IT operations across our offices in Canggu, Ubud, Denpasar, and surrounding areas. In this role, you will be the go-to expert for installing, configuring, and maintaining IT infrastructure, including hardware, software, networks, and user systems. Your troubleshooting skills will be critical in resolving technical issues promptly, minimizing downtime, and enhancing productivity for our teams.
This is a fantastic opportunity for IT enthusiasts who thrive in a fast-paced environment and enjoy providing top-tier support. Bali’s vibrant work culture and Mega’s commitment to innovation make this role both rewarding and exciting. If you’re passionate about technology and eager to contribute to a growing organization, we’d love to hear from you!
Responsibility
- Install, configure, and maintain IT hardware, software, and network systems to ensure optimal performance.
- Provide timely and effective troubleshooting for hardware, software, and network-related issues.
- Manage user accounts, permissions, and access controls across all systems.
- Oversee IT inventory, including tracking assets, licensing, and vendor relationships.
- Set up and support audio-visual and meeting room systems for seamless collaboration.
- Monitor system performance and implement proactive maintenance to prevent issues.
- Assist in cybersecurity measures, including patch management and basic threat detection.
- Document IT processes, configurations, and resolutions for future reference.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience (2+ years) in IT support, helpdesk, or system administration roles.
- Strong knowledge of Windows/macOS, networking (TCP/IP, DNS, DHCP), and troubleshooting methodologies.
- Experience with hardware maintenance, software deployment, and user account management.
- Familiarity with IT inventory management tools and vendor coordination.
- Excellent communication and problem-solving skills with a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced, multicultural environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.