job description
Join Search Personnel as an IT Support Executive in beautiful Bali and play a pivotal role in ensuring seamless technology operations for our clients. This is a fantastic opportunity for a tech-savvy professional to provide first-level IT support, troubleshoot hardware and software issues, and maintain optimal system performance in a dynamic work environment.
As part of our team, you will be the go-to person for resolving technical challenges related to applications, ERP systems, PCs, printers, and network connectivity. Your expertise in Windows OS, hardware troubleshooting, and Microsoft Office Suite will be instrumental in delivering efficient solutions and enhancing user productivity. Bali’s thriving business landscape offers a unique setting to grow your career while enjoying a vibrant work-life balance.
If you are passionate about IT support, thrive in a collaborative environment, and want to contribute to a forward-thinking organization, we’d love to hear from you!
Responsibility
- Provide first-level IT support for end-users, addressing issues related to applications, ERP systems, and network connectivity.
- Diagnose and resolve hardware and software problems for PCs, printers, and peripheral devices.
- Install, configure, and maintain Windows operating systems, software applications, and office productivity tools.
- Assist in setting up and troubleshooting network connections, ensuring stable and secure access for all users.
- Document all support requests, solutions, and follow-up actions in the IT ticketing system.
- Collaborate with the IT team to escalate complex issues and implement long-term fixes.
- Conduct regular system checks and preventive maintenance to minimize downtime.
- Provide user training and guidance on best practices for IT security and software usage.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience (1-2 years) in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows OS, hardware troubleshooting, and Microsoft Office Suite.
- Familiarity with ERP systems and basic network configurations.
- Excellent problem-solving and communication skills, with the ability to explain technical issues to non-technical users.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional language skills are advantageous.