job description
Join our dynamic team as an IT Support Executive in the vibrant setting of Bali! In this role, you will be the backbone of our IT infrastructure, ensuring seamless operations and providing top-tier technical support to our team. Your expertise will help maintain the efficiency and security of our office systems, allowing our business to thrive in a fast-paced digital environment.
We are looking for a proactive and detail-oriented professional who is passionate about technology and problem-solving. If you enjoy working in a collaborative environment and have a knack for troubleshooting, this is the perfect opportunity for you to grow your career in the heart of Bali.
As an IT Support Executive, you will play a crucial role in managing IT assets, resolving technical issues, and implementing best practices to enhance our IT infrastructure. Your contributions will directly impact the productivity and success of our organization.
Responsibility
- Provide timely and effective technical support to employees, resolving hardware, software, and network issues.
- Manage and maintain IT assets, including computers, servers, and peripherals, ensuring they are up-to-date and functional.
- Monitor and maintain office systems to ensure they are running efficiently and securely.
- Install, configure, and update software and hardware as needed.
- Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
- Conduct regular system backups and ensure data integrity and security.
- Provide training and support to employees on the use of IT systems and software.
- Collaborate with external vendors and service providers to resolve complex IT issues.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Familiarity with operating systems such as Windows, macOS, and Linux.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Certifications in IT support or related fields are a plus.