job description
Join our dynamic team as an IT Support Engineer and become the backbone of our organizationâs technological infrastructure in Bali! Weâre looking for a proactive and skilled professional to provide top-tier IT support to our end users, ensuring seamless operations across all departments. This is a fantastic opportunity to work remotely from stunning locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, while contributing to a fast-paced, innovative environment.
As an IT Support Engineer, youâll play a critical role in troubleshooting technical issues, maintaining hardware and software systems, and delivering exceptional user support. Whether youâre resolving network problems, configuring workstations, or assisting with cybersecurity measures, your expertise will directly impact the productivity and efficiency of our team. This role is perfect for someone who thrives in a collaborative setting, enjoys problem-solving, and is passionate about technology.
We offer a competitive salary, flexible work arrangements, and the chance to grow your career in a supportive and forward-thinking company. If youâre ready to take your IT support skills to the next level while enjoying the vibrant culture and beauty of Bali, weâd love to hear from you!
Responsibility
- Provide first-line technical support to end users via phone, email, and in-person, ensuring timely resolution of IT-related issues.
- Troubleshoot hardware, software, and network problems, including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems, applications, and security software across all company devices.
- Assist in the setup and maintenance of IT infrastructure, including servers, networks, and cloud-based systems.
- Monitor system performance and proactively identify potential issues to prevent downtime.
- Collaborate with vendors and third-party service providers to resolve complex technical problems.
- Document IT support processes, solutions, and user guides to improve knowledge sharing and efficiency.
- Maintain inventory of IT assets and ensure proper tracking of hardware and software licenses.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 2 years of experience in IT support, helpdesk, or systems administration.
- Proficiency in troubleshooting Windows and macOS operating systems, as well as common business applications (e.g., Microsoft 365, Google Workspace).
- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP, and VPN configurations.
- Experience with remote desktop tools, ticketing systems (e.g., Zendesk, Freshservice), and IT asset management software.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Excellent communication skills in English, with the ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.