job description
Join SF Technologies as an IT Support Engineer in the heart of Bali! We are seeking a skilled and customer-focused professional to deliver exceptional onsite and remote technical support to our diverse clientele. In this dynamic role, you will troubleshoot hardware and software issues, ensure seamless IT operations, and provide timely solutions to enhance user productivity.
Based in Bali’s vibrant tech hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll collaborate with a forward-thinking team to maintain and optimize IT infrastructure. Whether resolving complex technical challenges or guiding users through system configurations, your expertise will drive operational efficiency and customer satisfaction.
If you thrive in a fast-paced environment, possess strong problem-solving skills, and are passionate about delivering top-tier IT support, this is your opportunity to grow with a leading technology company in one of the world’s most inspiring locations.
Responsibility
- Provide onsite and remote technical support to end-users, diagnosing and resolving hardware, software, and network issues.
- Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
- Manage user accounts, permissions, and access controls in Active Directory and other systems.
- Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux), applications, and peripherals.
- Assist in the deployment and maintenance of IT infrastructure, including servers, routers, and switches.
- Document technical issues, solutions, and procedures to improve knowledge sharing and efficiency.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Conduct regular system checks and proactive maintenance to prevent downtime and ensure optimal performance.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience (2+ years) in IT support, helpdesk, or technical troubleshooting roles.
- Strong knowledge of Windows, macOS, and Linux operating systems and common business applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and basic server administration.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote or hybrid setting.
- Willingness to travel to client sites within Bali as needed.