job description
Join SF International, a dynamic and forward-thinking company, as our next IT Support Engineer in the vibrant and growing tech hub of Bali! This is an exciting opportunity to play a pivotal role in maintaining seamless IT operations while providing top-tier technical support to our diverse team across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As our IT Support Engineer, you will be the backbone of our IT infrastructure, ensuring that all systems run smoothly and efficiently. Youâll troubleshoot hardware and software issues, manage IT assets, and provide exceptional end-user support to keep our operations running without a hitch. This role is perfect for a tech-savvy problem solver who thrives in a fast-paced environment and is passionate about delivering outstanding IT solutions.
Bali isnât just a beautiful destinationâitâs also a thriving center for digital nomads and tech professionals. By joining our team, youâll enjoy the unique blend of a tropical lifestyle while working with cutting-edge technology in a collaborative and innovative setting. Whether youâre based in the bustling streets of Canggu or the serene landscapes of Ubud, youâll have the flexibility to work in an environment that inspires creativity and productivity.
If youâre ready to take your IT career to the next level in one of the worldâs most desirable locations, weâd love to hear from you. Apply now and become a key player in our mission to deliver seamless IT support and drive technological excellence!
Responsibility
- Provide first-line technical support to end-users, resolving hardware, software, and network issues promptly and efficiently.
- Maintain and troubleshoot IT systems, including desktops, laptops, printers, and mobile devices, ensuring minimal downtime.
- Manage IT assets, including inventory tracking, procurement, and lifecycle management of hardware and software.
- Set up, configure, and deploy new IT equipment for employees, ensuring seamless onboarding and integration.
- Monitor and maintain network infrastructure, including Wi-Fi, VPN, and cloud-based services, to ensure optimal performance.
- Collaborate with external vendors and service providers to resolve complex technical issues and implement IT solutions.
- Document IT processes, troubleshooting guides, and user manuals to improve knowledge sharing and support efficiency.
- Assist in the planning and execution of IT projects, such as system upgrades, migrations, and security enhancements.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2-3 years of experience in IT support, helpdesk, or systems administration roles.
- Proficiency in troubleshooting hardware (desktops, laptops, printers) and software (Windows, macOS, Microsoft 365).
- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP, and VPN configurations.
- Experience with IT asset management tools and inventory tracking systems.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Excellent communication skills in English, with the ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.