job description
Join LBC Express, Inc., a leading logistics and courier company, as an IT Support Associate (Roving). In this dynamic role, you will provide technical assistance across multiple locations, ensuring seamless IT operations and exceptional service delivery. This is a fantastic opportunity for tech-savvy professionals who thrive in a fast-paced environment and are passionate about problem-solving.
As part of our team, you will play a key role in maintaining our IT infrastructure, troubleshooting technical issues, and supporting our employees and systems. If you are eager to grow your career in IT support and contribute to a company that values innovation and excellence, we want to hear from you!
Responsibility
- Provide on-site and remote technical support to employees across various locations.
- Troubleshoot hardware, software, and network issues efficiently.
- Install, configure, and maintain IT equipment, including computers, printers, and peripherals.
- Assist in the setup and maintenance of IT infrastructure, ensuring optimal performance.
- Document technical issues, solutions, and procedures for future reference.
- Collaborate with the IT team to implement system upgrades and security measures.
- Conduct regular IT audits to identify and resolve potential issues.
- Train end-users on IT systems and best practices.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar technical role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks efficiently.
- Willingness to travel to different locations as required.
- Certifications in IT support (e.g., CompTIA A+, Microsoft Certified) are a plus.
- Familiarity with logistics or courier industry IT systems is an advantage.