job description
Are you a tech-savvy professional with a passion for troubleshooting, desktop support, and network administration? Green Zukini is expanding its IT team in Bali and seeking dedicated IT Specialists to join our dynamic environment. This is your opportunity to deliver exceptional technical support, optimize system performance, and contribute to a seamless digital experience for our users.
As part of our growing team, you’ll work in a collaborative setting where innovation and problem-solving are at the heart of what we do. Whether you’re resolving hardware/software issues, maintaining network infrastructure, or assisting end-users, your expertise will play a key role in keeping our operations running smoothly.
If you thrive in a fast-paced, customer-centric environment and have a knack for IT solutions, we’d love to hear from you. Apply today and take the next step in your IT career with a company that values your skills and growth.
Responsibility
- Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues.
- Install, configure, and maintain workstations, laptops, printers, and peripherals for end-users.
- Troubleshoot and resolve network connectivity, Wi-Fi, and VPN issues to ensure seamless operations.
- Assist in the setup, maintenance, and monitoring of servers, switches, and other IT infrastructure.
- Deploy and manage operating systems, applications, and security patches across the organization.
- Document IT processes, incident reports, and solutions for future reference and training.
- Collaborate with cross-functional teams to implement IT projects and system upgrades.
- Ensure compliance with company IT policies, security protocols, and data protection standards.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience (1-3 years) in IT support, desktop support, or network administration.
- Strong knowledge of Windows/macOS/Linux operating systems and troubleshooting.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls) and basic server management.
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Excellent problem-solving, communication, and customer service skills.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are advantageous.
- Ability to work independently and in a team under tight deadlines.