job description
Join Aurecon, a global leader in engineering, design, and advisory solutions, as we seek a dynamic IT Service Management Manager to drive excellence in our Service Design and Transition processes. Based in the vibrant hub of Canggu, Bali, you will play a pivotal role in shaping the future of our IT service delivery, ensuring seamless integration of new or changed services into live environments.
This is a unique opportunity to lead a high-impact team, optimize service transitions, and contribute to Aurecon’s mission of delivering innovative and sustainable solutions. With a focus on ITIL best practices, you will collaborate with cross-functional teams to enhance service reliability, efficiency, and user satisfaction.
If you are a strategic thinker with a passion for IT service management, process improvement, and digital transformation, we invite you to apply and be part of a forward-thinking organization that values innovation, collaboration, and excellence.
Responsibility
- Lead the design, planning, and implementation of new or changed IT services, ensuring alignment with business objectives and ITIL frameworks.
- Oversee the transition of services from development to live environments, minimizing disruptions and ensuring smooth deployment.
- Develop and maintain service design policies, standards, and procedures to enhance efficiency and compliance.
- Collaborate with IT teams, stakeholders, and vendors to ensure seamless integration and delivery of services.
- Monitor and evaluate service performance metrics, identifying areas for improvement and implementing corrective actions.
- Drive continuous improvement initiatives to optimize service delivery and reduce operational risks.
- Provide leadership and mentorship to the IT service management team, fostering a culture of innovation and accountability.
- Ensure compliance with industry standards (e.g., ITIL, ISO 20000) and internal governance policies.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field. ITIL v4 certification is highly preferred.
- Minimum 5+ years of experience in IT Service Management, with a focus on Service Design and Transition.
- Proven track record of leading IT service improvements and managing complex service transitions.
- Strong knowledge of ITIL frameworks, service lifecycle management, and best practices in IT governance.
- Excellent project management and stakeholder communication skills, with the ability to influence and drive change.
- Experience with service management tools (e.g., ServiceNow, BMC Remedy) and automation technologies.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Fluency in English; additional languages are a plus.