job description
Are you a tech-savvy problem-solver eager to launch your IT career in a dynamic, fast-paced environment? Microgenesis Business Systems is seeking a motivated IT Service Desk Analyst to join our team in Bali. This is a fantastic opportunity for fresh graduates to gain hands-on experience in IT support while contributing to a global business solutions provider.
As the first point of contact for IT-related inquiries, youâll play a pivotal role in ensuring seamless operations for our clients and internal teams. Youâll troubleshoot technical issues, provide timely resolutions, and deliver exceptional customer service across multiple channelsâphone, email, chat, and our ticketing system. With a collaborative work culture and cutting-edge tools at your disposal, youâll grow your expertise in IT infrastructure, software, and cybersecurity while making a real impact from day one.
Based in the vibrant heart of Badung, Bali, this role offers the perfect blend of professional growth and work-life balance in one of the worldâs most sought-after destinations. Whether youâre in Canggu, Ubud, or Denpasar, youâll be part of a diverse, innovative team driving digital transformation.
Responsibility
- Serve as the primary contact for IT support requests via phone, email, chat, and ticketing systems, ensuring prompt and professional responses.
- Diagnose and resolve hardware, software, and network issues for end-users, escalating complex problems to senior technicians when necessary.
- Document all incidents, solutions, and user interactions in the IT service management system with accuracy and detail.
- Provide step-by-step guidance to non-technical users, simplifying technical jargon to enhance understanding and user experience.
- Monitor and maintain IT inventory, including laptops, peripherals, and software licenses, ensuring compliance with company policies.
- Collaborate with cross-functional teams to deploy updates, patches, and new systems while minimizing downtime.
- Proactively identify recurring IT issues and propose process improvements to enhance efficiency and user satisfaction.
- Stay updated on emerging technologies and industry best practices to deliver cutting-edge support solutions.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (fresh graduates are encouraged to apply).
- Basic knowledge of operating systems (Windows, macOS, Linux), networking principles, and troubleshooting methodologies.
- Familiarity with IT service management tools (e.g., ServiceNow, Zendesk, Jira) is a plus.
- Strong communication and interpersonal skills with the ability to explain technical concepts clearly to non-technical users.
- Problem-solving mindset with a customer-centric approach and a willingness to learn new technologies.
- Ability to work independently and collaboratively in a fast-paced, multicultural environment.
- Proficiency in English (written and verbal) is required; knowledge of Indonesian (Bahasa) is advantageous.
- Certifications such as CompTIA A+ or ITIL Foundation are a bonus but not mandatory.