job description
Join AEON as an IT Regional Operations Support Specialist and play a pivotal role in ensuring seamless IT operations across our retail network in Bali. This dynamic position offers the opportunity to work in a mobile environment, providing on-site technical support and maintaining IT infrastructure across multiple store locations. You will be the go-to expert for troubleshooting, system maintenance, and ensuring that all IT systems operate efficiently to support our business operations.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role is perfect for IT professionals who thrive in a fast-paced, hands-on environment and enjoy traveling between locations. You will collaborate with a dedicated team to deliver high-quality IT support, implement best practices, and contribute to the continuous improvement of our IT services.
If you are passionate about technology, enjoy problem-solving, and want to be part of a leading retail organization, this is your chance to make a significant impact. Apply now and take the next step in your IT career with AEON!
Responsibility
- Provide on-site IT support and troubleshooting for retail stores across Bali, ensuring minimal downtime and optimal system performance.
- Conduct regular store visits to perform system checks, updates, and maintenance on hardware, software, and network infrastructure.
- Install, configure, and maintain IT equipment, including POS systems, computers, printers, and networking devices.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity in a timely manner.
- Collaborate with the central IT team to implement IT policies, security protocols, and system upgrades.
- Train store staff on basic IT operations, troubleshooting, and best practices for using IT systems.
- Document all IT support activities, including issue logs, resolutions, and maintenance reports.
- Assist in the deployment of new IT projects and initiatives, ensuring smooth integration with existing systems.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in IT support, preferably in a retail or multi-location environment.
- Strong knowledge of hardware, software, and network troubleshooting, including POS systems and peripheral devices.
- Experience with Windows and Linux operating systems, as well as basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Strong communication and interpersonal skills, with the ability to train and assist non-technical staff.
- Willingness to travel frequently between store locations in Bali.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.