job description
Join Lavu Tech Solutions as an IT Operations Support Specialist and play a pivotal role in ensuring seamless IT infrastructure and systems performance across our dynamic organization. Based in the vibrant hubs of Bali, Indonesia, you’ll collaborate with cross-functional teams to maintain, troubleshoot, and optimize our IT operations, driving efficiency and reliability.
With a minimum of 3+ years of hands-on IT operations experience, you’ll bring expertise in system administration, network management, and technical support to deliver proactive solutions. This is a unique opportunity to work in a fast-paced, innovative environment while enjoying the work-life balance that Bali’s inspiring locations offer.
Lavu Tech Solutions is committed to fostering a culture of excellence, continuous learning, and professional growth. If you’re a detail-oriented problem-solver with a passion for technology, we’d love to hear from you!
Responsibility
- Monitor, maintain, and optimize IT infrastructure, including servers, networks, and cloud services, to ensure high availability and performance.
- Provide timely technical support and troubleshooting for hardware, software, and system-related issues across the organization.
- Implement and enforce IT policies, security protocols, and best practices to safeguard company data and systems.
- Collaborate with internal teams to deploy, configure, and upgrade IT systems, applications, and tools.
- Conduct regular system audits, performance analysis, and capacity planning to prevent downtime and bottlenecks.
- Manage user accounts, permissions, and access controls in alignment with organizational security standards.
- Document IT processes, configurations, and incident resolutions for knowledge sharing and compliance.
- Stay updated with emerging technologies and industry trends to recommend improvements and innovations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum 3+ years of experience in IT operations, system administration, or technical support roles.
- Proficiency in Windows/Linux server administration, networking (TCP/IP, DNS, DHCP), and virtualization technologies.
- Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and IT infrastructure management tools.
- Strong problem-solving skills with the ability to diagnose and resolve complex technical issues efficiently.
- Familiarity with ITIL frameworks, cybersecurity principles, and compliance standards (e.g., ISO 27001).
- Excellent communication and interpersonal skills to collaborate with non-technical stakeholders.
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or similar are a plus.