job description
Join Pusat Borong Matahari, a leading retail organization, as our IT & MIS Support Specialist in the vibrant heart of Canggu, Bali. In this critical role, you will be the backbone of our retail operations, ensuring seamless system functionality, data accuracy, and technological efficiency across our stores. Your expertise will directly impact our ability to maintain price integrity, stock accuracy, and overall operational excellence.
As our IT & MIS Support Specialist, you will work closely with cross-functional teams to troubleshoot technical issues, optimize system performance, and implement best practices for data management. This is an excellent opportunity for a detail-oriented professional with a passion for retail technology to grow their career in a dynamic, fast-paced environment. Enjoy the perfect blend of professional growth and Bali's renowned work-life balance, with access to world-class beaches, cultural experiences, and a thriving expat community.
We offer a competitive salary package, comprehensive benefits, and the chance to work with cutting-edge retail systems in one of Southeast Asia's most exciting locations. If you're ready to take your IT career to the next level while enjoying the tropical lifestyle Bali offers, we want to hear from you!
Responsibility
- Maintain and optimize retail management information systems (MIS) to ensure data accuracy and system reliability
- Monitor and troubleshoot system issues related to pricing, inventory, and sales data across multiple store locations
- Ensure alignment between system records and physical store conditions through regular audits and reconciliations
- Collaborate with store managers and operations teams to implement system improvements and process efficiencies
- Generate and analyze reports to support business decision-making and operational strategy
- Provide technical support and training to end-users on retail management systems and POS terminals
- Assist in the implementation of new system features and software updates while minimizing operational disruptions
- Maintain documentation of system configurations, processes, and troubleshooting procedures
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 2 years of experience in MIS support, IT support, or retail systems management
- Strong understanding of retail operations, inventory management, and point-of-sale systems
- Proficiency in database management and reporting tools (SQL experience is a plus)
- Excellent problem-solving skills and attention to detail
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Strong communication skills in English (both written and verbal)
- Experience with ERP systems or retail management software is highly desirable