job description
Join ISS Global as an IT Support Technician specializing in Banking Systems and become part of a dynamic team in the heart of Bali’s thriving tech hub. This role offers a unique blend of hands-on technical problem-solving, career advancement, and a collaborative work environment where your contributions directly impact financial operations.
As a key member of our IT support team, you’ll ensure seamless functionality of banking applications, troubleshoot hardware/software issues, and provide top-tier technical assistance to end-users. Whether you’re resolving system glitches, optimizing network performance, or implementing security protocols, your work will maintain the reliability and security of critical financial systems.
Based in Badung, Bali, this position is ideal for tech-savvy professionals who thrive in fast-paced settings and are passionate about leveraging technology to drive efficiency in the banking sector. Enjoy competitive compensation, professional development opportunities, and the chance to work with cutting-edge financial technologies.
Apply now to take the next step in your IT career with a global leader in integrated facility services!
Responsibility
- Provide Level 1 and 2 IT support for banking applications, including troubleshooting, diagnostics, and resolution of technical issues.
- Install, configure, and maintain hardware, software, and networking equipment in banking environments.
- Monitor system performance and proactively address potential issues to minimize downtime for financial operations.
- Assist in the deployment and updates of banking software, security patches, and system upgrades.
- Collaborate with cross-functional teams to resolve complex technical problems affecting banking workflows.
- Document all support requests, solutions, and system changes in compliance with ITIL best practices.
- Ensure adherence to data security and compliance standards (e.g., PCI-DSS, ISO 27001) for financial systems.
- Conduct user training sessions to improve technical literacy and reduce recurring support issues.
Qualifications
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2+ years of experience in IT support, preferably in banking, finance, or enterprise environments.
- Proficiency in Windows/Linux OS, networking (TCP/IP, DNS, DHCP), and troubleshooting tools.
- Experience with banking software, core banking systems, or financial applications is a plus.
- Strong knowledge of cybersecurity principles and familiarity with firewall/antivirus configurations.
- Excellent problem-solving and communication skills in English (written and verbal).
- Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
- Ability to work independently and under pressure in a 24/7 operational environment (on-call may be required).