job description
Join Medicare Assistance as an IT Infrastructure & Support Executive and play a pivotal role in maintaining and enhancing our IT systems across the Medicare Group. This position offers a unique opportunity to ensure seamless, secure, and efficient IT operations in a dynamic healthcare environment. Based in the vibrant regions of Bali, you will collaborate with cross-functional teams to deliver top-tier IT support and infrastructure solutions.
As part of our team, you will be responsible for managing IT networks, troubleshooting technical issues, and implementing robust security measures. Your expertise will directly contribute to the reliability and performance of our IT systems, enabling our organization to provide exceptional healthcare services. If you are passionate about technology and eager to make a meaningful impact, this role is perfect for you.
Responsibility
- Manage and maintain IT infrastructure, including servers, networks, and hardware.
- Provide timely and effective technical support to end-users, resolving IT-related issues.
- Monitor system performance and implement improvements to enhance efficiency and reliability.
- Ensure the security of IT systems by implementing and maintaining security protocols.
- Collaborate with IT teams to plan and execute system upgrades and maintenance.
- Document IT processes, procedures, and configurations for future reference.
- Assist in the deployment and management of software applications and tools.
- Conduct regular audits to identify and address potential IT risks and vulnerabilities.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT infrastructure management and technical support.
- Strong knowledge of network administration, system security, and troubleshooting.
- Familiarity with IT infrastructure components such as servers, routers, and firewalls.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills to effectively interact with technical and non-technical stakeholders.
- Certifications in IT support or infrastructure (e.g., CompTIA, Cisco, Microsoft) are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.