job description
Join Ichia Technologies Sdn Bhd as an IT Infrastructure Engineer in the vibrant heart of Bali! We are seeking a dynamic and skilled professional to support and enhance our company’s IT infrastructure, systems, hardware, software, and day-to-day operations. This is a unique opportunity to work in a tropical paradise while contributing to cutting-edge technological solutions.
In this role, you will play a pivotal part in ensuring seamless IT operations, troubleshooting technical issues, and implementing innovative solutions to drive efficiency and productivity. Whether you're based in Canggu, Ubud, or any of Bali’s tech-friendly hubs, you’ll collaborate with a global team to deliver top-tier IT support and infrastructure management.
If you are passionate about technology, thrive in a fast-paced environment, and dream of working in one of the world’s most sought-after destinations, this is your chance to make an impact while enjoying Bali’s unparalleled lifestyle.
Responsibility
- Manage, maintain, and optimize the company’s IT infrastructure, including servers, networks, and cloud services.
- Provide timely technical support for hardware, software, and system-related issues to ensure minimal downtime.
- Monitor system performance, identify bottlenecks, and implement solutions to enhance efficiency and reliability.
- Deploy, configure, and upgrade IT systems, applications, and security protocols in compliance with industry standards.
- Collaborate with cross-functional teams to assess IT needs and develop scalable solutions tailored to business requirements.
- Conduct regular backups, disaster recovery planning, and data integrity checks to safeguard critical information.
- Troubleshoot network connectivity, firewall configurations, and cybersecurity threats to maintain a secure IT environment.
- Document IT processes, policies, and procedures to ensure knowledge sharing and operational consistency.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent experience will also be considered.
- Proven experience (2+ years) in IT infrastructure support, system administration, or network engineering.
- Strong knowledge of Windows/Linux servers, virtualization, firewalls, and networking protocols (TCP/IP, DNS, DHCP).
- Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and on-premise IT environments.
- Proficiency in troubleshooting hardware, software, and network issues with a problem-solving mindset.
- Familiarity with cybersecurity best practices, endpoint protection, and data encryption.
- Excellent communication skills in English, with the ability to explain technical concepts to non-technical stakeholders.
- Certifications such as CompTIA Network+, CCNA, or Microsoft Certified: Azure Administrator are a plus.