job description
Join Swak BPO Corp., a fast-growing BPO company, as an IT Helpdesk Technician I in the vibrant heart of Bali! We offer a supportive, team-driven workplace with great perks and strong opportunities for career growth. As part of our dynamic IT team, you will play a crucial role in ensuring smooth technological operations for our global clients.
Based in Canggu, Bali, this position is perfect for tech-savvy individuals who thrive in a collaborative environment. Enjoy the benefits of working in a tropical paradise while advancing your career in IT support.
At Swak BPO Corp., we value innovation, teamwork, and professional development. If you are passionate about technology and customer service, we want you on our team!
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network issues efficiently.
- Install, configure, and maintain computer systems and peripherals.
- Assist in setting up and managing user accounts and access permissions.
- Document technical issues and solutions in the helpdesk ticketing system.
- Collaborate with the IT team to escalate and resolve complex technical problems.
- Ensure compliance with company IT policies and security protocols.
- Conduct regular system checks and maintenance to prevent downtime.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or helpdesk roles (fresh graduates with relevant internships are welcome).
- Strong knowledge of Windows/macOS, Microsoft Office, and basic networking concepts.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, Freshdesk) is a plus.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are advantageous.
- Willingness to work in shifts and adapt to changing priorities.