job description
Join NETWORK ONE PEOPLE SOLUTIONS INC. as an IT Helpdesk Support Engineer and become a vital part of our client’s Shared Services IT Department. In this role, you will provide technical IT assistance and support to users across multiple locations in Australia, ensuring seamless operations and resolving technical issues with efficiency and professionalism.
This is a fully remote position based in Bali, Indonesia, offering you the flexibility to work from the comfort of your home or a co-working space in vibrant locations like Canggu, Ubud, Denpasar, or Kuta. If you are passionate about IT support, troubleshooting, and delivering exceptional service, this opportunity is perfect for you.
As part of a dynamic team, you will collaborate with IT professionals to maintain system integrity, assist with software and hardware issues, and ensure end-users receive timely and effective solutions. Your expertise will contribute to the smooth functioning of our client’s IT infrastructure, enhancing productivity and user satisfaction.
Responsibility
- Provide first-level IT support via phone, email, and remote desktop tools to end-users in Australia.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Install, configure, and troubleshoot operating systems, applications, and peripherals.
- Manage and maintain user accounts, permissions, and access rights in Active Directory and other systems.
- Document all support requests, solutions, and follow-up actions in the IT ticketing system.
- Assist in the deployment and setup of new hardware and software for employees.
- Collaborate with senior IT staff to escalate and resolve complex technical issues.
- Conduct regular system checks and proactive maintenance to prevent potential issues.
Qualifications
- A bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 2+ years of experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows/macOS, Microsoft Office 365, and basic networking principles.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, Zoom).
- Familiarity with Active Directory, ticketing systems (e.g., ServiceNow, Jira), and ITIL processes.
- Excellent communication and problem-solving skills with a customer-focused approach.
- Ability to work independently and collaboratively in a remote setting.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.