job description
Join Cognizant, a global leader in technology and innovation, as an IT Helpdesk Specialist supporting our dynamic food chain operations in Bali. This role offers a unique opportunity to provide technical support in a fast-paced environment while contributing to the seamless operation of our client's business.
As part of our team, you will be the first point of contact for IT-related issues, ensuring minimal downtime and maximum productivity. You will work with cutting-edge technologies and collaborate with a diverse team of professionals to deliver exceptional service.
Cognizant is committed to fostering a culture of continuous learning and growth. We provide comprehensive training and development programs to help you advance your career in IT support and beyond.
Responsibility
- Provide first-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve IT-related problems for end-users in a timely manner.
- Maintain and update IT inventory and documentation.
- Assist in the setup and configuration of new hardware and software.
- Monitor and respond to IT service requests and incidents.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Ensure compliance with IT policies and procedures.
- Provide training and guidance to end-users on IT best practices.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in IT support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network troubleshooting and basic cybersecurity principles.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Experience in the food chain or retail industry is an advantage.