job description
Join Alphaeus Pte. Ltd. as an IT Helpdesk Engineer on a yearly renewable contract in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This role offers a competitive salary up to IDR 3.2M/month, complemented by shift allowances and performance bonuses (terms and conditions apply).
As a key member of our IT support team, you will provide technical assistance, troubleshooting, and system maintenance to ensure seamless operations for our clients and internal stakeholders. This is an excellent opportunity for tech-savvy professionals to grow their career in a dynamic, fast-paced environment while enjoying the work-life balance Bali has to offer.
If you are passionate about IT support, problem-solving, and customer service, we invite you to apply and become part of a forward-thinking organization committed to innovation and excellence.
Responsibility
- Provide first-level IT support via phone, email, and in-person to resolve hardware, software, and network issues.
- Diagnose and troubleshoot technical problems for end-users, including workstations, printers, and mobile devices.
- Install, configure, and maintain IT equipment, operating systems, and applications as required.
- Manage user accounts, permissions, and access controls in Active Directory and other systems.
- Monitor and respond to IT service requests and incident tickets using helpdesk software.
- Assist in network setup, maintenance, and basic troubleshooting for LAN/WAN environments.
- Document IT processes, solutions, and recurring issues to improve efficiency and knowledge sharing.
- Collaborate with IT teams to escalate and resolve complex technical issues.
Qualifications
- A diploma or degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking (TCP/IP, DNS, DHCP).
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk, Jira).
- Excellent communication and problem-solving skills with a customer-centric approach.
- Ability to work in shift-based environments and handle urgent requests efficiently.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Proactive, detail-oriented, and able to work independently or in a team.