job description
Join IT by Design Philippines Inc. as an IT Helpdesk Analyst L1.5 and kickstart your career in a dynamic and supportive environment. This role offers a clear career progression path from L1.5 to specialist roles, with comprehensive training and mentorship to help you grow. You'll be part of a collaborative team that values professional development and provides the tools you need to succeed.
Based in the vibrant location of Bali, this position is perfect for individuals passionate about IT support and eager to advance their skills. Whether you're troubleshooting technical issues, assisting end-users, or contributing to IT projects, you'll play a crucial role in ensuring smooth operations for our clients.
If you're a motivated individual with a knack for problem-solving and a desire to grow in the IT field, we encourage you to apply. This is more than just a job—it's an opportunity to build a rewarding career with a company that invests in its employees.
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network issues efficiently.
- Escalate complex problems to higher-level support teams when necessary.
- Document and track support tickets using IT service management tools.
- Assist in setting up and configuring IT equipment for new employees.
- Conduct basic system maintenance and updates as required.
- Collaborate with team members to improve support processes and documentation.
- Participate in training sessions to enhance technical skills and knowledge.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 1 year of experience in IT support or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with basic networking concepts and troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are a plus.