job description
Join Portal and People Sdn Bhd, a dynamic and innovative IT solutions provider, as our next IT Help Desk Support Specialist! Weâre offering an exciting opportunity to work remotely from Baliâs most vibrant locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. If youâre passionate about technology, problem-solving, and delivering exceptional user support, this role is for you!
As our IT Help Desk Support Specialist, youâll be the first point of contact for technical issues, ensuring seamless operations for our global team and clients. Youâll thrive in a collaborative, fast-paced environment where your expertise directly impacts business success. Enjoy a competitive salary, flexible work arrangements, and the chance to grow with a company that values innovation and work-life balance.
Why choose us?
- Immediate Hiring: Start your journey with us right away!
- Competitive Compensation: Earn between IDR 5,000,000 â IDR 6,500,000 per month (or equivalent in USD), commensurate with experience.
- Remote Work in Paradise: Work from Baliâs most desirable locations while enjoying a flexible, results-driven culture.
- Career Growth: Access training, mentorship, and opportunities to advance your IT career.
- Collaborative Culture: Be part of a team that values creativity, teamwork, and innovation.
If youâre ready to take your IT support career to the next level in one of the worldâs most beautiful destinations, apply now!
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat, resolving hardware, software, and network issues efficiently.
- Troubleshoot and diagnose IT problems, escalating complex issues to senior IT staff when necessary.
- Maintain and update IT documentation, including user guides, FAQs, and knowledge base articles.
- Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripheral devices.
- Monitor and manage IT service requests using ticketing systems, ensuring timely resolution and customer satisfaction.
- Collaborate with cross-functional teams to improve IT processes and enhance user experience.
- Conduct regular system checks to ensure optimal performance and security of IT infrastructure.
- Provide training and guidance to end-users on IT best practices and software applications.
Qualifications
- Minimum 1-2 years of experience in IT help desk support, technical troubleshooting, or a related role.
- Proficiency in Windows and macOS operating systems, as well as Microsoft Office Suite and Google Workspace.
- Familiarity with remote desktop tools, ticketing systems (e.g., Zendesk, Freshdesk), and basic networking concepts.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues independently.
- Excellent communication skills in English, both written and verbal, with a customer-centric approach.
- Ability to work in a remote, fast-paced environment with minimal supervision.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.
- Experience with cloud services (e.g., AWS, Azure, Google Cloud) or cybersecurity basics is advantageous.