job description
Join The Bakery Depot, a leading name in the F&B industry, as we expand our technological footprint in Bali. As an IT Executive, you will be the backbone of our retail operations, ensuring seamless functionality of our POS systems, network infrastructure, and digital tools that power our bakeries across Kuta and beyond.
This is a dynamic role for a tech-savvy professional who thrives in a fast-paced environment. You’ll collaborate with cross-functional teams to troubleshoot, optimize, and innovate—keeping our stores connected, our transactions smooth, and our customers delighted. If you’re passionate about leveraging technology to drive retail excellence, this is your opportunity to make a tangible impact in a growing, supportive brand.
Bali’s vibrant F&B scene awaits—bring your expertise to a company that values both innovation and community.
Responsibility
- Manage, maintain, and troubleshoot POS systems across all retail locations to ensure zero downtime during peak hours.
- Oversee network infrastructure, including Wi-Fi, LAN, and VPN, to guarantee secure and reliable connectivity for stores and headquarters.
- Provide on-site and remote IT support to retail teams, resolving hardware, software, and user-related issues promptly.
- Collaborate with vendors to procure, deploy, and configure IT equipment (e.g., terminals, printers, scanners) for new store openings.
- Implement data backup and recovery protocols to safeguard critical business information.
- Monitor system performance and proactively address potential risks to prevent disruptions in daily operations.
- Train staff on POS operations, cybersecurity best practices, and new software rollouts.
- Assist in evaluating and integrating emerging retail technologies (e.g., contactless payments, inventory management tools) to enhance efficiency.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support, preferably in retail, F&B, or hospitality sectors.
- Hands-on experience with POS systems (e.g., Square, Toast, or custom solutions) and network administration.
- Proficiency in troubleshooting Windows/macOS, hardware peripherals, and mobile devices.
- Strong knowledge of cybersecurity principles and data protection measures.
- Excellent problem-solving and communication skills to liaise with non-technical teams.
- Ability to work flexible hours, including weekends or holidays, to support store operations.
- Familiarity with cloud services (e.g., Google Workspace, Microsoft 365) is a plus.