job description
Are you passionate about technology and eager to kickstart your career in IT support? Alphaeus Pte. Ltd. is seeking a motivated IT/Desktop Support Engineer to join our team in Bali. This entry-level position offers on-the-job training (OJT) and the opportunity to work in a dynamic environment, providing critical IT support to healthcare professionals.
As an IT/Desktop Support Engineer, you will play a vital role in ensuring seamless IT operations for hospital staff. You will troubleshoot hardware and software issues, maintain IT infrastructure, and provide timely technical assistance. This role is perfect for individuals who thrive in a fast-paced setting and enjoy solving technical challenges.
If you are detail-oriented, customer-focused, and eager to learn, we invite you to apply and grow with us in beautiful Bali!
Responsibility
- Provide first-level IT support to hospital staff, resolving hardware and software issues efficiently.
- Install, configure, and maintain desktop computers, laptops, and peripheral devices.
- Troubleshoot network connectivity, printer, and other IT-related problems.
- Assist in setting up and maintaining IT infrastructure, including workstations and servers.
- Document IT issues, solutions, and procedures for future reference.
- Collaborate with the IT team to escalate complex issues and ensure timely resolution.
- Conduct regular system checks and updates to ensure optimal performance.
- Provide training and guidance to end-users on IT best practices.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of hardware, software, and networking principles.
- Familiarity with Windows and macOS operating systems.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Prior IT support experience or internship is a plus but not required.