job description
Are you a tech-savvy professional with a passion for providing exceptional IT support? RecruitFirst is seeking a dedicated IT Desktop Support Engineer to join our dynamic team in beautiful Bali. This role offers a competitive salary of $3,000 – $3,900 per month plus attractive allowances, with opportunities to work across various locations including Canggu, Ubud, Denpasar, and more.
As an IT Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will provide technical assistance, troubleshoot hardware and software issues, and maintain our systems to ensure optimal performance. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and are eager to grow their career in the IT sector.
Join us and enjoy a rewarding career with a company that values your skills and offers a supportive work environment. Apply now and take the next step in your IT career with RecruitFirst!
Responsibility
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, and peripherals.
- Manage and resolve IT support tickets in a timely and efficient manner.
- Perform regular system updates and security patches to ensure system integrity.
- Assist in the setup and maintenance of IT infrastructure, including servers and network devices.
- Conduct regular system checks and performance monitoring to prevent potential issues.
- Collaborate with the IT team to implement and improve IT policies and procedures.
- Provide training and support to end-users on IT-related matters.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, desktop engineering, or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Familiarity with operating systems such as Windows, macOS, and Linux.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Ability to work in shifts, including 12-hour shifts, as required.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.